Terms of use

1.The service

HelloBapu places scheduled phone calls in Telugu to the elderly person you set up, to remind them about medicines and ask briefly how they are. You see the results in the web app and get alerts by email if you choose.

2.Not a medical or emergency service

Please read this carefully:

• The assistant never gives medical advice, never diagnoses and never suggests or changes doses. Always follow the doctor's instructions.
• It is not an emergency service. In an emergency, call 108 or 112.
• Results show what the person said on the call. An unclear or missing answer is shown as “not verified”, and a connected call is never proof a medicine was taken.
• The service supports family care; it does not replace it.

3.Your account

You must be 18 or older, give accurate details, keep your password safe and tell us if you think someone else has used your account.

4.Consent of the person being called

You must explain the service to the person and record their consent before any call. Don't set up calls for anyone who hasn't agreed. They can stop the calls at any time, and we will respect that immediately.

5.Medicines and schedules

Enter medicines and times exactly as the clinician prescribed. You are responsible for keeping them accurate and up to date. We only remind — we never instruct.

6.Calls and limits

Calls happen only within the calling hours you set — never during quiet hours. Retries are limited, and each plan has fair-use limits. Calls can occasionally fail or be delayed (for example because of network problems), so the service is not guaranteed to reach the person every time.

7.Prices

Plans are priced per person, per month: ₹150, ₹299 and ₹449 for 1, 2 or 3 daily calls, including 18% GST. You pay in advance for 1, 3, 6 or 12 months, for 1 to 4 people. There is no free trial: each account gets one free answered test call (unanswered tries don't count). Scheduled calls are placed only while a paid period is running. We may change prices with notice; a change never affects time you have already paid for.

8.Payments, refunds and cancellation

The full details are in our refund & cancellation policy. In short:

• Payments are taken in advance through Razorpay (UPI, cards or net banking). Plans never renew automatically.
• You can cancel at any time simply by not renewing: calls continue until the end of the period you paid for, then stop.
• Paid time that has already started isn't refunded. Failed or duplicate charges are refunded to the original payment method within 5–7 working days.
• When you upgrade (more daily calls or more people), a new period starts straight away and the unused value of your current period is taken off the price.
• You can also pause calls, delete a profile or delete your account at any time from the app; this doesn't refund paid time.

9.Acceptable use

Don't use the service to call anyone without their consent, to harass anyone, or to interfere with the service. We may suspend accounts that do.

10.Our responsibility

The service is provided as it is. To the extent the law allows, we are not responsible for missed or delayed calls, or for decisions made on the basis of call results. Nothing in these terms limits rights you have under Indian consumer law.

11.Changes and ending the service

We may update these terms; we'll tell you before important changes take effect. You may stop using the service at any time.

12.Governing law

These terms are governed by the laws of India. The courts with jurisdiction will be confirmed before launch.

13.Contact

Questions about these terms? Write to us at support@hellobapu.com.