Payments, refunds & cancellation

1.Prepaid plans

You choose a plan (1, 2 or 3 daily calls per person), the number of people (1 to 4) and how many months to pay for (1, 3, 6 or 12). The price is the plan's monthly price per person — ₹150, ₹299 or ₹449, GST included — × people × months. There is no free trial; each account gets one free answered test call, and unanswered tries don't count.

2.How you pay

Payments are processed securely by Razorpay. You can pay by UPI, debit or credit card, or net banking. Razorpay collects your payment details directly — HelloBapu never sees or stores your card number, UPI PIN or bank login. Every payment is listed, with its Razorpay payment ID, under Plan & billing in the app.

3.When calls start and stop

Your paid period decides when scheduled calls are placed:

• A new plan starts as soon as your payment is confirmed.
• Renewing the same plan adds the months to the end of your current paid period, so no time is lost.
• Scheduled calls run only while a paid period is active. They pause when it ends and restart when you renew; everything you set up stays saved.
• We remind you in the app — and by email, if you've turned it on — 3 days before your plan ends and on the day it ends.

4.Upgrades and smaller plans

You can move to a plan with more daily calls, or add people, at any time. The new period starts straight away and the unused value of your current period is taken off the price. To move to a smaller plan or fewer people, choose it when you renew after your current period ends.

5.Cancelling

There's nothing to cancel: plans never renew automatically. To stop, simply don't renew — calls continue until the end of the period you've paid for, then stop. You can also pause calls, remove a person or delete your account at any time from the app.

6.Refunds

Because plans are prepaid and you can stop at any time by not renewing, paid time that has already started isn't refunded — including when you pause calls, remove a person or delete your account. We always refund:

• A payment that was taken but failed, or that we couldn't apply to your account.
• A duplicate charge for the same purchase.
• Approved refunds go back to the original payment method within 5–7 working days. Your bank may take a little longer to show them.
• Anything else Indian consumer law requires.

7.Billing questions

Write to support@hellobapu.com — include the Razorpay payment ID from your payment history so we can find your payment quickly.